A ready-to-use set of modules for customer management, sales, teamwork, documents, projects and business processes — with the flexibility to further develop the system around your company's needs.
Ready-to-use CRM modules, collaboration tools, reporting, automation and core integration capabilities.
Module structure, processes, reports and integrations can be adapted and extended to match your company's real workflows.
Core tools for managing customer data, controlling sales and maintaining a complete history of every customer interaction.
A central database of companies, organizations, partners and other business entities your company works with.
A database of individual contacts associated with customers, partners and other accounts.
Manage potential customers from the initial enquiry through qualification and conversion into the sales process.
Manage sales opportunities and potential deals throughout the complete sales cycle.
Visual representation of sales and other business processes by stage.
Create and manage commercial proposals directly within the CRM.
Manage agreements, contracts and related business documents.
Register and process support requests, questions, complaints and other customer enquiries.
Plan work, coordinate your team and keep communications connected to customers and business processes.
Create, assign and control day-to-day work tasks.
Schedule customer meetings and internal team meetings.
Schedule and record telephone communications with customers.
A unified calendar for individual and team activities.
Store internal comments and additional information related to CRM records.
Work with email directly in the CRM context.
Internal communication between CRM users for fast discussion of day-to-day work matters.
Manage users and employees working within the system.
A central place for internal instructions, procedures, answers to common questions and other company knowledge.
Product catalogue, inventory information and document generation connected directly to customer and sales processes.
A central catalogue of your company's products and services.
Manage products and inventory information directly within the CRM.
Centralized storage of business documents and files.
Create and manage customer invoices.
Generate ready-to-use documents automatically from data already stored in the CRM.
Plan work, break projects into manageable stages and monitor execution in the same environment as your customer data.
Organize and manage internal and customer projects.
Break projects down into individual tasks and stages.
Reusable project structures for quickly launching repeatable projects and workflows.
Visualize work as cards distributed across stages or statuses.
Work with your customer database, segment audiences and manage marketing activities using CRM data.
Tools for organizing marketing activities using customer data stored in the CRM.
Create segmented lists of customers and contacts for targeted communications.
Create and conduct surveys among customers or other respondent groups.
Tools for obtaining management information, creating custom reports and monitoring key indicators on a regular basis.
Create custom reports from CRM data without programming.
Automatically generate and deliver reports according to a predefined schedule.
Export CRM data for further processing, analysis or exchange with other systems.
Tools for adapting the CRM structure, automating operations and managing access without rebuilding the entire system.
Configure automated business processes according to your company's operating rules.
Create additional entities and modules for company-specific processes.
Flexible management of user access to CRM data and functionality.
Core integration capabilities are included with the system, while specific scenarios can be adapted to the services and processes used by your company.
Connect your telephony platform to the CRM and manage calls in the context of customer data.
Connect messaging channels and keep customer communications within the CRM.
Connect AI services to Aduqa CRM data and business processes.
Aduqa CRM can evolve together with your company. During implementation and ongoing use, you can adapt the data structure, automate processes, create new modules and connect external systems.
We will demonstrate the system and discuss which modules, processes and integrations are relevant to your business.