Last updated: 18 August 2026
This Privacy Policy explains what personal data may be collected when you use the Aduqa CRM website, why we process this information, how it may be stored and what rights you have in relation to your personal data.
We respect the privacy of our website visitors and process personal data in accordance with applicable data protection laws, including the Ukrainian Law on Personal Data Protection and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Who is responsible for your data
The data controller is:
CRM Studio, LLC, operating under the CRM Studio and Aduqa CRM names.
Location: Chernihiv, Ukraine
Email:
Phone: +380 44 358 18 81
For any questions relating to privacy or the processing of personal data, you can contact us using the email address above.
2. Information we may collect
When you submit a form on our website, contact us or otherwise initiate communication with us, we may collect your name, telephone number, email address and any other information you voluntarily provide during subsequent communication.
We may also store information about the source of your enquiry, including the website page, website language, advertising source and UTM parameters.
When you visit the website, certain technical information may also be processed automatically, including your IP address, browser and device type, operating system, approximate location, pages visited, referral source, session duration and other information about your interaction with the website.
We do not ask users to submit special categories of personal data, such as health information, political opinions, religious beliefs or other sensitive personal information through our website forms.
3. How we use personal data
We may use personal data to respond to your enquiry, contact you regarding a potential CRM project, demonstration or other service, prepare a proposal, organise further communication, maintain a history of our interactions in our CRM system, improve our website and services, analyse the effectiveness of our marketing activities, protect the website and our infrastructure, and comply with applicable legal requirements.
When you contact us with a specific request, we may use the contact details you provide to communicate with you about that request.
We do not sell personal data to third parties.
4. Legal bases for processing
Depending on the circumstances, we may process personal data based on your consent, the need to respond to your request or take steps before entering into a contract, performance of a contract, our legitimate interests in operating and developing our business, improving and protecting our services, or compliance with legal obligations.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.
5. CRM and enquiry processing
Information submitted through our website forms may be transferred to and stored in our CRM system for the purpose of processing your enquiry, communicating with you and maintaining a history of our interactions.
Access to this information is limited to employees or contractors who require it to perform their relevant responsibilities.
6. Cookies and analytics
Our website may use cookies and similar technologies to operate correctly, maintain security, remember settings and analyse how the website is used.
We use Google Analytics to obtain aggregated information about website usage. Google Analytics may process information about sessions, approximate location, browser and device information and interactions with the website, and may use cookies to distinguish users and sessions.
You can restrict or disable cookies through your browser settings. Disabling certain cookies may affect the operation of some website functionality.
7. Sharing of information
To operate our website and process enquiries, we may use hosting and infrastructure providers, analytics services, technical and information services, website security tools, email providers and other service providers required for our operations.
Such providers receive only the information reasonably necessary to perform their respective services.
Where international service providers are used, certain information may be processed outside Ukraine. Where required, we rely on appropriate data protection safeguards available under applicable law.
We may also disclose information where required by law or pursuant to a lawful request from a competent public authority.
8. How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected.
Information relating to enquiries from potential customers may be retained for as long as reasonably necessary for communication and potential future cooperation.
Where a contractual relationship is established, relevant information may be retained throughout the relationship and afterwards for the periods required to comply with legal, accounting and other legitimate obligations.
Analytics and technical information is retained according to the settings and retention periods of the relevant analytics and infrastructure services.
9. Data security
We use organisational and technical measures designed to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.
However, no method of transmitting or storing information over the Internet can guarantee absolute security.
10. Your rights
Subject to applicable law, you may have the right to request information about how your personal data is processed, access your personal data, request correction of inaccurate information and, in certain circumstances, request deletion or restriction of processing, object to certain processing and withdraw previously given consent.
To exercise your rights, contact us at
Individuals in Ukraine may also submit a complaint to the Ukrainian Parliament Commissioner for Human Rights or seek judicial protection. Where the GDPR applies, you may also have the right to lodge a complaint with the competent data protection authority in your country.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time, including when the functionality of the website, our data processing practices or applicable legal requirements change.
The current version will always be published on this page together with the date of the latest update.