CRM without per-user fees
You purchase Aduqa CRM as a complete software product with individual administrator training, initial support and the first year of updates included. Implementation scope, ongoing support and further development are selected according to your company's needs.
Aduqa CRM — €3900
You get a perpetual on-premise CRM platform with unlimited users, which can be configured, integrated and developed to match the needs of your business. The first year of Aduqa Updates is already included in the price.
Full-featured Aduqa CRM
A complete version of the system without feature tiers, which your company can use and develop within its own infrastructure.
- Perpetual license — no monthly fee for using the CRM.
- Unlimited users — the price does not increase as your team grows.
- On-premise deployment — the system runs on your infrastructure.
- Open source code — the freedom to develop, integrate and deeply customize the system independently.
- Powerful admin tools — configure the system structure, fields, forms, roles, permissions and business processes.
- The current version of Aduqa CRM at the time of purchase.
- First year of Aduqa Updates — access to new versions, improvements and product updates for 12 months.
- Standard system deployment and handover of administrative access.
- Initial consultation on launching and working with the system.
Implementation & development
The scope of these services depends on the processes, infrastructure and requirements of your company.
- business process analysis and modelling;
- CRM configuration for your company's processes;
- data preparation and migration;
- integrations with other business systems;
- individual team training;
- development of new functionality and modification of existing features;
- technical support after launch;
- renewal of Aduqa Updates after the first year — €790 for 12 months.
The license and implementation are separate. For €3900, you get the Aduqa CRM product itself, standard deployment and the first year of updates. The scope of system adaptation is estimated separately — from self-configuration to a comprehensive implementation project.
Learn to configure Aduqa CRM independently
If your company has someone ready to administer the CRM, they can complete Aduqa Academy and then purchase Aduqa CRM at a special price of €2400.
During Academy, the administrator learns to work independently with fields, forms, roles, permissions, reference data and business processes.
The €2400 package is designed for an independent start and does not include 3 months of Aduqa Support or the first year of Aduqa Updates.
From self-configuration to a full implementation project
Aduqa CRM can be configured by your own team, or you can involve our specialists for process analysis, automation, integrations, data migration and custom development.
Not every change requires a developer
Aduqa's powerful admin tools allow you to create and modify fields, forms, reference data, modules, roles, permissions and a significant part of your business processes without coding. This reduces the cost of ongoing CRM development and gives your company greater independence.
Analysis & design
We study how your company works and determine how the CRM should support real business processes instead of forcing your team to adapt to the software.
- business processes;
- user roles;
- data structure;
- automation opportunities.
Configuration & launch
We build the working environment for your team: CRM structure, access permissions, automation, reports, workflows and the required reference data.
- pipelines and processes;
- automation;
- reports and control;
- data migration.
Integrations & development
When administrative configuration is not enough, we add custom development and integrate Aduqa with the other systems your company uses.
- telephony and messengers;
- ERP, websites and services;
- API integrations;
- custom functionality.
Implementation is priced individually
The cost depends on the scope of your processes, number of integrations, data migration, automation and required customization. Before work begins, we agree on the tasks and their estimated effort.
from the license
Aduqa Updates — €790 per year
The first year of Aduqa Updates is included in the full Aduqa CRM package for €3900. Updates are not included in the €2400 package for Academy graduates and can be purchased separately. Aduqa Updates provides access to future product versions, new capabilities and current security updates.
This is not a fee for using the CRM. Even without renewing Updates, the purchased version of Aduqa CRM remains available to the company under the perpetual licence.
What you get with Aduqa Updates
The subscription keeps the product up to date and gives you access to the results of Aduqa's ongoing development.
- New versions of Aduqa CRM.
- Security updates for the product.
- Bug fixes for standard functionality.
- Improvements to existing system capabilities.
- New functionality added to the standard Aduqa CRM product.
- Product updates that reflect Aduqa's ongoing development.
Updates ≠ Support
The Updates subscription provides access to new versions of Aduqa CRM, but it does not replace technical support, consultations or assistance with your production system.
What if the CRM is heavily customized?
For systems with custom functionality and a large number of integrations, installing a new version may require compatibility checks, adaptation of customizations and additional work. In such cases, the scope and cost are agreed separately.
Contact us whenever you have a question
Technical support covers the day-to-day operation of an already launched CRM: consultations, configuration checks, problem diagnostics and assistance for the administrator. The first 3 months of Aduqa Support are included in the full Aduqa CRM package for €3900. Support is not included in the €2400 package for Academy graduates and can be added separately if needed.
Unlimited number of requests
We do not want clients to postpone a question simply because they are worried about using up purchased hours. Support plans do not limit the number of requests — you can contact the Aduqa team whenever you need help.
Aduqa Support
For most companies that use Aduqa CRM regularly and need help with day-to-day questions.
- unlimited number of requests;
- consultations on existing functionality;
- administrator assistance;
- configuration checks;
- explanations of existing business processes;
- initial problem diagnostics;
- analysis of common CRM issues;
- minor administrative operations.
Aduqa Priority Support
For actively used and heavily customized CRM systems where faster response and technical team involvement are important.
- everything included in Aduqa Support;
- higher request priority;
- faster specialist involvement;
- support for complex configurations;
- support for systems with integrations and custom business logic;
- priority involvement of a developer or DevOps specialist during incidents.
Aduqa Enterprise Support
For large systems where Aduqa CRM is a critical part of day-to-day operations and requires regular involvement from our team.
- custom service and priority level;
- agreed incident response and escalation process;
- support for complex infrastructure and integrations;
- involvement of developers and DevOps specialists;
- support for critical business processes;
- an agreed level of regular Aduqa team involvement.
Pricing depends on the scale of the system, its criticality, infrastructure complexity and the required level of team involvement.
Technical support is not a package of hours you need to “save”. Its purpose is to give your team access to help whenever a question arises in the operation of the existing system.
Unlimited requests don't mean unlimited work
You can contact support as often as you need. If your question can be checked, explained or diagnosed as part of normal system support, it is covered by your plan.
We investigate first — then discuss any additional work
We don't charge you separately simply because you asked us to check something. The Aduqa team first reviews the request and determines whether it can be resolved within technical support.
What if the issue requires more work?
If resolving it requires extensive investigation of data, source code, a third-party integration or a significant amount of specialist time, we pause and agree on the additional work before proceeding.
This means additional costs should never come as a surprise at the end of the month.
You need to understand why the system did something
We'll check the record, the existing business process and its conditions, and explain what happened. This is a standard support request.
You need help with an existing configuration
We'll check roles, permissions and the current configuration. If the issue can be resolved through a standard check or configuration adjustment, it's covered by support.
A deeper investigation is required
If we need to analyze a large volume of data, change history, source code or an integration, we first estimate the required effort and agree it with you before continuing.
You want to change or extend the system
This is no longer support for the existing configuration, but configuration or further development of Aduqa CRM. This work is priced separately or completed using your prepaid development hours.
What if the issue is in Aduqa CRM itself?
Confirmed defects in standard Aduqa CRM functionality are fixed at no additional cost to the customer. We also do not charge separately for correcting our own work when the issue falls within the agreed warranty terms.
The more work you plan, the lower the hourly rate
For small changes, you can pay for development by the hour. If you plan to develop your CRM systematically, purchasing a prepaid package of Aduqa team hours is more cost-effective.
Hourly billing
For small enhancements, configuration changes and tasks that do not require a significant amount of work.
20 hours
For a series of enhancements, automation, reports and ongoing development of individual CRM processes.
50 hours
For larger functionality blocks, complex changes and projects implemented in several stages.
You don't need to pay for the entire estimated project upfront
For larger projects, we provide an approximate estimate of the overall effort and then perform the work in stages. To get started, you only need to purchase the first package of hours. Once it is used, we provide a report on the work completed, update the remaining estimate and agree on the next stage.
This approach prevents a preliminary estimate from turning into an artificial fixed price and keeps the project budget transparent for both sides.
A project estimated at around 200 hours
- we agree on an approximate scope of work;
- the first 50-hour package is paid — €2000;
- the team completes the agreed tasks;
- we provide a report on the hours used;
- we agree on the next package and project stage.
A large-project estimate is a planning guideline, not a hidden fixed price. If requirements change or new tasks appear during the project, they are reflected in the actual hours used and remain transparent to the customer.
Choose the approach that fits your company
Aduqa CRM does not lock you into a single implementation model. You can configure the system in-house, launch it together with our team, or develop it step by step as part of a larger project.
Configure it in-house
If your company has someone ready to administer the CRM, they can complete Aduqa Academy and handle a significant part of the system configuration independently.
- perpetual Aduqa CRM license;
- unlimited users;
- in-house configuration and development;
- first year of Aduqa Updates not included;
- 3 months of Aduqa Support not included;
- Updates and Support can be purchased separately;
- the option to involve the Aduqa team later.
Best for companies that want maximum control over the CRM in-house.
Launch the CRM with our team
You purchase Aduqa CRM, and our team helps analyze your processes, configure the system, migrate data and implement the required integrations.
- individual administrator training included;
- first year of Aduqa Updates included;
- 3 months of Aduqa Support included;
- implementation is priced separately;
- work can be purchased in hour packages;
- no need to pay for the entire project upfront.
The most flexible option: a complete product plus the implementation you actually need.
Deliver a large project in stages
If your CRM requires extensive customization, complex automation or multiple integrations, we estimate the overall effort and deliver the project in stages.
- approximate estimate for the overall project;
- stage-by-stage payment;
- reporting on actual hours used;
- updated estimate before the next stage.
Designed for projects requiring tens or hundreds of development hours.
You can change the approach as your needs evolve
You can start with in-house configuration, involve our team later for individual tasks, add technical support or move to systematic CRM development using prepaid hour packages.
Not sure which approach is right for your company?
Tell us about your processes, team and business requirements. We'll help you understand whether standard Aduqa CRM capabilities are enough, what level of configuration is needed and which implementation approach makes the most sense.
After the first conversation, you'll understand:
- whether Aduqa CRM is a good fit for your requirements;
- what can be configured without custom development;
- which integrations and customizations are actually needed;
- which implementation approach is the best fit;
- what starting budget makes sense for your project.